Optical Customer Service Advisor - Birmingham - Hybrid Working - Up to £23,400 Plus Bonus
Optical Customer Service vacancies vacancies and Optical Assistant jobs based in Birmingham. Zest Optical recruitment are working with a leading lens manufacturer based in Birmingham to hire a full time Customer Service Advisor.
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Birmingham within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.
This is a 12 month fixed term contract.
Optical Assistant - Rol
- Inbound Customer calls: Using the Diabolocom telephone system, provide Customers with a variety of solutions, support and information at the time of interaction, covering topics from technical, EDI, orders, deliveries and promotion. Deliver Customer callbacks within agreed timelines. Log all calls received or made on the system.
- Salesforce (SF) cases: Be accountable for creating quality SF cases and contacts, taking ownership to avoid duplication, sending to the correct team, closing of cases raised and making follow up calls in a timely manner. This includes adherence to the Customer complaints procedure
- Expediting orders: Expedite urgent customer orders using appropriate systems e.g. SF, Annapurna
- Outbound customer calls: Using the Diabolocom telephone system, inform customers daily about queries, delays and out of stocks. Actively support new Customers to the business
- Order entry: Process orders, including POS, accurately, applying knowledge of products using relevant systems
- Email inbox(es): Monitor and action emails on a daily basis
- Communication: Communicate with colleagues across the business in an appropriate manner using a variety of methods, in order to obtain information and keep all functions updated
- Escalation of customer concerns: Escalate issues to Team Manager and Business Development Managers (BDMs) as appropriate
- KPI’s: Deliver service to agreed levels
- Credits: Process credits e.g. commercial, pricing corrections
- Daily reporting/WIP: Produce required reports. Monitor and take action as appropriate.
- Continuous improvement: contribute to an improvement culture which strives to continually improve our service to customers
- Compliance: Undertake responsibilities in line with company policies and procedures, following Health & Safety guidelines and environmental responsibilities
Optical Assistant – Requirements
- Previous experience of working as an Optical Assistant or Glazing Technician
- Attention to detail
- Organised
- Able to build rapport
- Good at multitasking
- Excellent customer service skills
Optical Assistant– Package
- Fixed term contract for 12 months
- Working 37.5 hours a week
- Hybrid working – 2 days in the office, 3 days from home (after 3 month probation)
- Working 5 days a week with limited weekend work – 9am to 5pm
- Roughly 1 in 4 Sats, and 1 in 8 Sundays required with time off in lieu
- Salary - £23,400 (£12.00 per hour)
- 33 days leave
- Parking on site
- Quarterly bonus
- Share save scheme
- EAP
- Cycle to work scheme
- Health cash plan
This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.
To avoid missing out on this role please follow the ‘Apply now’ link and we will be in touch to arrange a conversation as soon as possible.
You can now message us via our company WhatsApp - 07933115681
Feel free to get in contact about any roles/recruitment needs.
https://lnkd.in/dGyVayep
Contact: Rebecca Wood
Email: rebecca.wood@zestoptical.com
Telephone: 0114 238 1726
