Optical Customer Service Advisor - Morecambe - Mon to Fri - £12/Hr

Optical AssistantMorecambe (Lancashire)Reference: ZOP4116b
  • Office Based Role
  • 9am to 5pm
  • £12/hr
  • Develop Excellent Relationships

A leading Optical manufacturer based in the Morecambe area are looking for a full time Customer Service Advisor.

They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tinting

Optical Customer Service Advisor– Role

  • Head office based role
  • Provide customers with a variety of solutions, support and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion. 
  • Deliver Customer call backs to agreed timeline 
  • Log all calls received or made
  • Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products
  • Expedite urgent orders
  • Resolve technical issues using help desk function if necessary
  • Contract account managers with any account related issues
  • To build long term relationships with our customer & to build rapport on every customer touch point
  • Any other departmental function as directed by the Manager
  • Liaise with other departments

Optical Customer Advisor - Requirements

  • 1+ years experience of working as an Optical Assistant
  • Excellent understanding of customer service
  • Ability to develop relationships

Optical Customer Service Advisor – Benefits

  • Base salary £23,490
  • Monday to Friday – 9am to 5pm
  • 20 days holiday plus bank holidays
  • Become part of the Employee Ownership team after 6 months

To avoid missing out on the opportunity please follow the ‘Apply Now’ link and we will be touch as soon as possible.

Contact: Rebecca Wood
Email: rebecca.wood@zestoptical.com
Telephone: 0114 238 1726